Report a Dispute

If something has gone wrong with an order or a booking and you have not been able to resolve it with the vendor or expert directly, tell us here. The more of this form you can fill in, the sooner we can act on it.

We acknowledge every report and aim to respond within two working days. How disputes are handled, and what happens at each stage, is set out in Complaint Handling & Dispute Resolution.

Is a product unsafe? If a product may have harmed an animal or a person, or a listing is missing the warnings, manufacturer details or traceability information it must carry, use Report a Safety Concern rather than the complaint form. Safety reports are handled without undue delay.

For a question about your order — a delivery, a damaged item, a correction or a refund — please contact the vendor or expert responsible for that item or service first. They hold the order and can usually resolve it fastest. You will find them in your order information.

If it is not resolved, bring it to Karuvia and we will step in. Use this form now for anything about Karuvia itself — the platform, a payment, your privacy, accessibility, safety, fraud or illegal content — or for any complaint you would rather raise with us directly. You are never required to contact a vendor before using this form.

We assess every complaint, route it to the right team, Vendor or Expert, and stay involved until it is closed. Every complaint gets the same acknowledgement, the same reference number and the same updates.

Optional. Only used if a call would resolve things faster.

If your complaint concerns one. Leave blank if it is about Karuvia itself.

If there is one. Shown in your confirmation email and under Orders in your account.

You do not need to contact them first. This is only so we know where things stand.

Relevant dates, what was expected and what actually happened.

A refund, a replacement, a rebooking, or simply for it to be looked into.

Screenshots, photographs, invoices or correspondence. JPG, JPEG, PNG, GIF, WEBP, HEIC, PDF, up to 8 MB each, 5 files maximum.

Optional. Tracking numbers, message references or invoice numbers, if you have them.

Prefer email? Write to management@karuvia.com instead.

Karuvia keeps a record of complaints in order to investigate and resolve them, as set out in the policy above and in our privacy policy.