Community Feedback

Your Voice Shapes Karuvia

At Karuvia, we are building more than a marketplace — we are building a community for pet owners, pets, SMEs and trusted partners.

Every suggestion, idea and piece of feedback helps us improve and grow. Thank you for being part of the journey.

Respondent details
I am providing feedback as
Name / Company name
May Karuvia contact you to better understand your feedback?
Overall experience
How would you rate your overall experience with Karuvia?
Needs improvementExcellent
What did you like most about your experience with Karuvia?Please mention what felt valuable, easy, trustworthy, warm, premium or different.
If Karuvia could improve one thing, what should it be?Please be specific. Small details are often the most useful.
Co-creation: help shape the journey
Which areas would you like Karuvia to develop further?
What is the one thing Karuvia should never change as we grow?This question helps us protect what people value most about Karuvia.
Do you have an idea, recommendation, or collaboration opportunity that could help Karuvia grow?
Customer feedback

Complete this section if you are a pet owner or customer.

How easy was it to find what you were looking for?
Needs improvementExcellent
What would make Karuvia more useful for you and your pet?
What would make you recommend Karuvia to another pet owner?
Which words should describe Karuvia in the future?
Vendor / SME business feedback

Complete this section if you are a vendor, brand, local provider or SME business.

How easy is it to work with Karuvia?
Needs improvementExcellent
Where does Karuvia create the most value for your business?
What could Karuvia do to help your business succeed even more?
Partner feedback

Complete this section if you are a strategic or supporting partner — for example insurance, hotel, legal, accounting, IT, marketing or other professional services.

What type of partnership would be most relevant for your organisation?
Where could your organisation create the strongest value for Karuvia, SME businesses, pet owners and pets?
Would you like to participate in future co-creation activities?
Final recommendation
How likely are you to recommend Karuvia?
One final message to the Karuvia team

If your message is about a specific order or a problem with a vendor, Complaint Handling & Dispute Resolution is the faster route — it reaches the people who can act on it.